Shipment:
With the sending of the order confirmation mail, the product/products are given to the courier company with which the SELLER has contracted.
Delivery:
The product/products will be delivered to the BUYER’s address by the SELLER’s agreed cargo. The delivery time is 3 working days after the order confirmation mail is sent and the contract is concluded.
This period can be extended by 10 working days, provided the BUYER is notified in writing or with a continuous data carrier.
In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The BUYER cannot impose any responsibility on the SELLER due to these sags. Suppose the product is to be delivered to another person/organization from the BUYER. In that case, the SELLER is not responsible for the extra shipping costs that may arise from the person/organization not accepting the delivery, inaccuracy in the shipping information and the BUYER’s absence. If the product/products did not reach the BUYER on the specified days, the delivery problems should be reported to the SELLER customer services immediately by using the address admin@aitacollection.com.
In the case of damaged packages, Damaged packages should not be received, and a report should be made to the Cargo Company official. Suppose the Cargo Company representative thinks that the package is not damaged. In that case, the BUYER has the right to open the package, check that the products were delivered undamaged, and request that the situation be determined with a report. After the BUYER receives the package, it is accepted that the Cargo Company has fully fulfilled its duty. Suppose the package is not accepted, and a report is kept. In that case, the situation should be reported to the SELLER Customer Services as soon as possible, with a copy of the report remaining at the BUYER.
CANCELLATION AND RETURN PROCEDURE
The BUYER has the right to withdraw from the contract within seven days of receiving the goods without giving any reason or paying any penalty. By the general communiqué of the tax procedure law numbered 385, the BUYER must fill in the return sections at the bottom of the 2 invoices belonging to the SELLER delivered with the goods completely and correctly, sign, send a copy to the SELLER together with the product, and keep the other copy in their possession. The Period starts from the day the goods are delivered to the BUYER. The BUYER bears the return shipping cost of the returned product or products.
Suppose the BUYER exercises its right of withdrawal. In that case, the SELLER shall return the total amount it has received within 7 days at the latest from the receipt of the invoice containing the withdrawal notification together with the product, and any documents that put the BUYER in debt, if any, without incurring any expense to the BUYER.
The decrease in the value of the received goods or the existence of a reason that makes the return impossible does not prevent using the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the Buyer’s fault, the SELLER shall compensate the value or decrease in the value of the goods.
The general return period for any product purchased inadvertently is 7 days. Within this period, the return of products that have been opened, used, destroyed, etc., will not be accepted. Returns must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product, and its packaging inadvertently received. If the product cannot be returned as it was when it was delivered to the BUYER, the product will not be returned, and the price will not be refunded.
The situation should be reported to the SELLER customer service for product return first. The information about sending the product as a return is transmitted to the BUYER by the SELLER. After this meeting, the product should be delivered to the SELLER, together with the invoice containing the information about the return, via the Cargo company that makes the delivery to the BUYER’s address.
If the returned product reaches the SELLER, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the BUYER’s credit card/account. No refund will be made until the product is returned.
The time of reflection of refunds made to the credit card to the credit card accounts is at the discretion of the relevant Bank. Therefore, the BUYER cannot hold the SELLER responsible.
In case of return of goods and services purchased with a card, the SELLER cannot pay the BUYER in cash under the contract it has made with the Bank. In case of a return transaction, the member workplace, the SELLER, will refund via the relevant software. Since the member workplace, the SELLER, is obliged to pay the relevant amount to the Bank or as a deduction, the BUYER cannot be paid in cash by the procedure detailed above. Refund to the credit card will be made by the Bank by the above procedure after the BUYER pays the amount to the Bank at once.
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Atatürk Mahallesi, Ertugrul Gazi SK., Metropol C1 Blok, No 375, PK 34758, Ataşehir, İstanbul, Türkiye
